nustars Privacy Policy

This Privacy Policy ("Policy") explains how nustars ("nustars", "the Platform", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("Player", "User", "you", "your") who access or use the nustars website, mobile platform, and all associated gaming and betting services available at nustars.app (collectively, the "Services").

nustars is committed to protecting your privacy and ensuring that your personal data is handled with the utmost care, transparency, and respect. This Policy is written in plain English so that every Filipino player can understand how their information is managed on the nustars platform.

By registering an account, making a deposit, accessing any game, or otherwise using the nustars Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of and should be read together with the nustars Terms & Conditions.

nustars is an online casino and sports betting platform serving Filipino players, operating in alignment with PAGCOR-related regulatory requirements applicable to online gaming services in the Philippines. nustars.app is the primary domain through which all Services are delivered.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, nustars acts as the Personal Information Controller with respect to the personal data of registered players and website visitors.

Where nustars engages third-party service providers to process personal data on its behalf — such as payment processors and identity verification providers — those parties act as Personal Information Processors and are contractually required to process data only on nustars' documented instructions and in accordance with applicable Philippine data protection law.

If you have any questions about this Policy or about how nustars handles your personal data, please contact our Data Protection Officer (DPO) via the details provided in Section 16 of this Policy.

nustars collects the following categories of personal data from players and website visitors. The specific data collected depends on how you interact with the nustars platform:

nustars does not intentionally collect sensitive personal information (as defined under the Philippine Data Privacy Act) such as racial or ethnic origin, religious beliefs, or health data, except where required for regulatory compliance — for example, collecting information relevant to responsible gaming obligations where a player self-discloses a gambling-related concern.

nustars collects your personal data through several channels depending on the nature of your interaction with the platform:

• Direct collection: Information you provide when you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact support, submit feedback, or update your account profile settings.
• Automated collection: Technical and behavioural data collected automatically when you visit nustars.app, including through cookies, web beacons, server logs, and similar tracking technologies. Please see Section 7 for full details of our cookies policy.
• Third-party sources: Where you connect a third-party payment method (such as GCash or Maya), nustars may receive a transaction reference or token from that provider to process your deposit or withdrawal. nustars does not receive or store your full payment credentials from these providers. We may also receive identity verification signals from licensed KYC verification partners when you submit identification documents.
• Responsible gaming monitoring: The nustars platform automatically logs gaming behaviour data — including session lengths, deposit frequencies, and betting patterns — to support our responsible gaming obligations and fraud prevention systems.

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, nustars processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and nustars — including account creation, identity verification, transaction processing, game access, and customer support. Without this processing, nustars cannot provide the Services to you.
• Legal obligation: Processing that is necessary for nustars to comply with applicable Philippine law, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, data retention mandates, and PAGCOR-aligned regulatory requirements.
• Legitimate interests: Processing carried out for nustars' legitimate interests — including fraud prevention, platform security, abuse detection, responsible gaming monitoring, and internal analytics to improve the Services — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where nustars relies on your freely given, specific, and informed consent — for example, to send you marketing communications or to process optional profile data. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

nustars uses the personal data we collect for the following specific purposes. We will not use your data for any purpose that is incompatible with those listed here without first notifying you and, where required, obtaining your consent:

• Account registration and management: Creating and maintaining your nustars account, including verifying your identity, authenticating your login, and managing your account preferences.
• Transaction processing: Processing your deposits and withdrawals through GCash, Maya, BPI, BDO, Metrobank, 7-Eleven Cliqq, USDT TRC20, Coins.ph, and any other supported payment method.
• KYC and AML compliance: Verifying your identity and the source of your funds as required by applicable Philippine anti-money laundering laws and PAGCOR-aligned operational requirements.
• Game delivery and fairness: Providing access to nustars casino games, recording game outcomes and bet histories, and ensuring the integrity of the platform's RNG and live dealer systems.
• Customer support: Responding to your queries, resolving disputes, investigating complaints, and providing technical assistance.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, bonus abuse, multi-accounting, cheating, and other prohibited conduct.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators and to support the delivery of self-exclusion, deposit limit, and cooling-off tools.
• Legal compliance: Meeting nustars' obligations under Philippine law, including responding to lawful requests from regulatory authorities, law enforcement bodies, or courts.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players interact with the nustars platform and to improve the user experience, game selection, and technical performance.
• Marketing communications (consent-based only): Sending you promotional offers, bonus notifications, new game announcements, and other marketing communications where you have opted in to receive them. See Section 13 for full details.

nustars uses cookies and similar tracking technologies to operate, maintain, and improve the nustars platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the website to recognise your device on subsequent visits and remember certain information about your session.

nustars uses the following categories of cookies:

• Strictly necessary cookies: These are essential to the operation of the nustars platform and cannot be disabled. They include session authentication cookies, security tokens, and cookies that remember your language or region preferences. No consent is required for these cookies as they are necessary to deliver the Services you have requested.
• Performance and analytics cookies: These cookies help nustars understand how players use the platform — for example, which pages are visited most, where players encounter errors, and how long sessions last. This data is collected in aggregated, anonymised form and is used solely to improve the platform. You may opt out of these cookies via your browser settings.
• Functional cookies: These cookies enable enhanced features such as remembering your game preferences, currency settings, and display options to personalise your experience. Disabling these cookies may affect platform functionality.
• Marketing and targeting cookies: These cookies are only placed where you have provided explicit consent. They allow nustars to deliver relevant promotional content and to measure the effectiveness of marketing campaigns. You may withdraw consent and opt out at any time.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification before a cookie is placed. Please note that disabling certain categories of cookies may affect the performance and functionality of the nustars platform.

nustars does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly as necessary to provide the nustars Services or to comply with our legal obligations:

• Payment processors: GCash (GXI), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other payment service providers, for the sole purpose of processing your deposit and withdrawal transactions.
• Identity verification (KYC) providers: Licensed third-party identity verification and document authentication services that assist nustars in fulfilling its KYC and AML obligations. These providers process your identification documents and return a verification result to nustars.
• Game software providers: Third-party game studios and live dealer operators whose software or streaming services power games available on the nustars platform. These providers may process certain technical session data — such as your in-game actions — to deliver the game experience.
• IT infrastructure and hosting providers: Cloud hosting and infrastructure partners that host the nustars platform and database systems. These providers operate under strict data processing agreements and have no independent right to access or use your personal data.
• Fraud prevention and security services: Specialist third-party fraud detection and cyber-security providers that assist nustars in protecting the platform and its players from fraudulent activity.
• Regulatory authorities and law enforcement: Where required by applicable Philippine law, court order, or regulatory request — including disclosures to the Anti-Money Laundering Council (AMLC), PAGCOR, the National Privacy Commission (NPC), or the Philippine National Police (PNP) — nustars will disclose the minimum personal data necessary to comply with the lawful request.

nustars retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements under Philippine law.

The following general retention periods apply:

• Active account data (identity, contact, and financial data): Retained for the duration of your active nustars account relationship.
• Transaction and gaming records: Retained for a minimum of five (5) years from the date of the transaction or game session, in compliance with Philippine AML record-keeping requirements.
• KYC and identity verification records: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Customer support communications: Retained for a minimum of three (3) years from the date of the last communication, to support dispute resolution and regulatory audit requirements.
• Marketing preferences and consent records: Retained for the duration of the consent and for a period of three (3) years thereafter, to demonstrate compliance with consent requirements.
• Technical and log data: Retained for a maximum of twelve (12) months in identifiable form, after which it is anonymised or deleted.

Upon the expiry of the applicable retention period, nustars will securely delete or anonymise your personal data in a manner that prevents reconstruction or re-identification. Where deletion is not immediately possible due to backup systems, the data will be isolated and protected from further processing until deletion can be carried out.

nustars implements a comprehensive set of technical, organisational, and procedural security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data transmitted between your browser or app and the nustars servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. nustars enforces HTTPS across the entire platform.
• Encryption at rest: Sensitive personal data stored in nustars databases — including identity documents and financial account references — is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorised nustars personnel on a strict need-to-know basis. All internal access is logged and subject to regular review.
• Two-factor authentication: nustars offers and encourages the use of two-factor authentication (2FA) for all player accounts to prevent unauthorised access.
• Regular security audits: nustars conducts periodic internal security reviews and engages independent third-party security specialists to perform vulnerability assessments and penetration testing.
• Incident response: nustars maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to affected players' rights and freedoms, nustars will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by nustars. You may exercise any of these rights free of charge by contacting nustars support as described in Section 16:

• Right to be informed: The right to be notified of the fact that your personal data is being collected and processed, and to receive clear information about how it is used — which is the primary purpose of this Privacy Policy.
• Right to access: The right to obtain a copy of your personal data held by nustars, along with information about the purposes for which it is processed, the categories of data involved, and the recipients with whom it has been shared.
• Right to correction: The right to request that inaccurate or incomplete personal data held by nustars be corrected or updated. You can update most of your profile information directly from your nustars account dashboard.
• Right to erasure ("right to be forgotten"): The right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that this right is subject to nustars' legal obligations to retain certain data under Philippine law (see Section 9).
• Right to object: The right to object to the processing of your personal data for direct marketing purposes, or where processing is based on nustars' legitimate interests. Where you object to marketing processing, nustars will cease such processing immediately.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe that nustars has processed your personal data in a manner that violates the Data Privacy Act. The NPC can be reached at privacy.gov.ph.

nustars will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or where nustars receives a high volume of requests, the response period may be extended by a further 30 days, in which case nustars will notify you of the extension and the reason for it within the initial 30-day period.

The nustars platform is strictly intended for adults aged 21 years and over, in accordance with the minimum legal age for participation in casino-style online gambling in the Philippines as defined under applicable Philippine law and PAGCOR-aligned operational standards.

nustars does not knowingly collect personal data from any person under the age of 21. If nustars becomes aware that it has inadvertently collected personal data from a person under the minimum age requirement, nustars will:

• Immediately suspend the relevant account;
• Void any bets placed and refund any remaining real-money balance to the originating payment method;
• Permanently delete the personal data associated with the underage account as soon as practicable; and
• Notify the relevant regulatory authority where required by law.

nustars strongly recommends that parents and guardians use parental control software to prevent minors from accessing online gambling platforms. Responsible gaming starts at home.

nustars may send you promotional and marketing communications — including bonus offers, new game announcements, and platform updates — only where you have provided your explicit prior consent to receive such communications at the time of account registration or subsequently through your account settings.

Marketing communications from nustars may be delivered via the following channels where you have opted in:

• Email to your registered email address;
• SMS to your registered Philippine mobile number;
• Push notifications through the nustars mobile application (where applicable); and
• In-platform notifications within your nustars account dashboard.

You have the right to withdraw your consent to receive marketing communications at any time, without charge and without providing a reason, by:

• Clicking the "unsubscribe" link included in any marketing email from nustars;
• Replying "STOP" to any marketing SMS from nustars;
• Updating your communication preferences directly in your nustars account dashboard; or
• Contacting nustars support and requesting removal from all marketing lists.

Withdrawal of marketing consent will be processed within 5 business days. Please note that you may continue to receive service-related communications (such as account security alerts, transaction confirmations, and regulatory notices) even after opting out of marketing communications, as these are necessary for the performance of your account contract with nustars and cannot be opted out of while your account is active.

The nustars platform may, from time to time, contain references or links to third-party websites, applications, or services — for example, links to the websites of payment processors or responsible gaming support organisations. These third-party sites have their own independent privacy policies and data practices, for which nustars is not responsible.

nustars does not endorse, warrant, or represent the privacy practices of any third-party website. We encourage you to read the privacy policy of any external website you visit before providing your personal data to that site.

nustars has no control over, and accepts no responsibility for, the content, privacy policies, or practices of any third-party website or service operator. This Privacy Policy applies solely to personal data collected and processed by nustars in connection with the nustars Services at nustars.app.

nustars reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, regulatory requirements, or the nustars Services. The "Last updated" date displayed at the top of this Policy and in the page hero section reflects the date of the most recent revision.

When nustars makes material changes to this Privacy Policy — for example, changes that affect how we use your personal data or that reduce your rights — nustars will provide advance notice through one or more of the following channels:

• A prominent notice on the nustars homepage or account dashboard;
• An email notification to your registered email address; or
• An in-platform notification displayed upon your next login.

Non-material changes — such as corrections of typographical errors, clarifications that do not alter the substance of our data practices, or updates to contact information — may be made without prior notice, though the "Last updated" date will always be revised to reflect the change.

Your continued use of the nustars platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the nustars Services and may request account closure by contacting nustars support.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way nustars handles your personal data, please contact our Data Protection Officer (DPO) using the details below. nustars is committed to resolving all privacy-related inquiries promptly, fairly, and in accordance with Philippine law.

• Data Protection Officer — nustars
• Email: [email protected]
• Platform: nustars.app (Philippines)
• Support hours: Monday to Sunday, 9:00 AM – 11:00 PM (Philippine Standard Time)

nustars will acknowledge receipt of your request within 3 business days and provide a substantive response within 30 calendar days, or such shorter period as may be required by applicable law.

If you are not satisfied with nustars' response to your privacy complaint or data rights request, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC), the independent regulatory authority responsible for administering the Data Privacy Act of 2012. The NPC accepts complaints from data subjects whose rights under RA 10173 have been violated. Further information about filing a complaint with the NPC is available at the NPC's official government website.