nustars Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and nustars ("nustars", "the Platform", "we", "us", "our") governing your access to and use of the nustars website, mobile platform, games, and all associated services available at nustars.app (collectively, the "Services").

By creating a nustars account, making a deposit, accessing any game, or otherwise using any part of the nustars platform, you unconditionally agree to be bound by these Terms, the nustars Privacy Policy, and any additional rules, guidelines, or promotion-specific terms published on the platform from time to time.

If you do not agree with any part of these Terms, you must not register an account or use the nustars Services. Your continued use of the platform following any published update to these Terms constitutes your acceptance of the revised Terms.

To register and maintain an active account on nustars, you must satisfy all of the following eligibility requirements at the time of registration and at all times thereafter:

• You must be at least 21 years of age. The minimum legal age for participation in casino-style online gambling in the Philippines is 21 years old, in accordance with Philippine law and PAGCOR-aligned operational standards.
• You must be a natural person (not a corporation, trust, partnership, or any other legal entity).
• You must be legally permitted to access and participate in online gambling activities under the laws applicable in your jurisdiction.
• You must not be a current employee, officer, director, contractor, agent, or immediate family member of a person employed by nustars or any of its affiliated companies, game suppliers, or service providers.
• You must not have been previously excluded, self-excluded, or suspended from the nustars platform or any affiliated gaming platform.
• You must have full legal capacity to enter into a binding agreement under Philippine law.

By registering an account, you represent and warrant that you meet all eligibility requirements listed above. Providing false information regarding your age or identity is a material breach of these Terms and may constitute a criminal offence under Philippine law.

To access nustars Services, you are required to register a personal account. During registration, you agree to:

• Provide accurate, complete, and truthful information, including your full legal name, date of birth, valid email address, and Philippine mobile number.
• Maintain and promptly update your account information to ensure it remains accurate, current, and complete at all times.
• Register only one account. Opening multiple accounts — whether under the same or different personal details — is strictly prohibited.
• Not register an account on behalf of, or for the use of, any third party.

nustars reserves the right to decline any account registration application at its sole discretion without being required to provide a reason. Account registration does not create any contractual right to access specific games, bonuses, or promotional offers.

Your nustars account is personal to you. You may not sell, transfer, or assign your account or any rights associated with it to any other person. Any attempt to do so will result in the immediate suspension of the account.

You are solely responsible for maintaining the confidentiality and security of your nustars account credentials, including your username and password. You agree to:

• Choose a strong, unique password and not share it with any other person.
• Log out of your account at the end of each session, particularly on shared or public devices.
• Notify nustars support immediately if you suspect unauthorised access to your account or any security breach.
• Not allow any other person — including family members — to access or use your nustars account.

nustars will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. Any activity conducted through your account — whether authorised by you or not — remains your responsibility until nustars has been formally notified of a breach and has taken action to secure the account.

All deposits made on the nustars platform are processed in Philippine Peso (PHP). nustars supports the following deposit methods: GCash, Maya, BPI, BDO, Metrobank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph. Supported payment methods are subject to change without prior notice at nustars' discretion.

By making a deposit, you confirm that:

• The funds you are depositing are your own lawfully obtained money and are not proceeds of any criminal activity.
• You are not using the nustars platform for the purposes of money laundering, fraud, or any other illegal financial activity.
• The payment account or method used belongs to you — third-party payment methods are not permitted unless expressly authorised in writing by nustars.

Minimum and maximum deposit amounts may apply and are displayed during the deposit process. nustars reserves the right to return a deposit to its source and decline to credit it to your account if nustars has reasonable grounds to suspect that the deposit does not comply with these Terms.

nustars is not responsible for any fees charged by your bank, e-wallet provider, or payment processor in connection with deposits. Processing times depend on the payment method selected and may vary.

Withdrawal requests on nustars are subject to the following conditions:

• Your account must be fully verified (KYC complete) before any withdrawal can be processed.
• Withdrawals must be made to the same payment method used for your most recent deposit, unless nustars support expressly approves an alternative method in writing.
• Any active bonus balance that carries wagering requirements must be completed before the associated funds become withdrawable, unless the bonus has been forfeited.
• Minimum and maximum withdrawal amounts apply and are displayed in the cashier section of your account.
• nustars reserves the right to conduct additional verification checks before approving any withdrawal request. This may include requesting copies of government-issued ID, proof of payment method ownership, and proof of address.

GCash and Maya withdrawals are typically processed within minutes during operational hours. Bank transfer withdrawals to BPI, BDO, and Metrobank are subject to standard Philippine interbank processing times. nustars is not liable for delays caused by the receiving financial institution.

nustars offers various promotional bonuses to eligible players from time to time, including welcome bonuses, reload bonuses, cashback offers, and free bet credits. All bonuses are subject to the following general conditions in addition to any promotion-specific terms:

• Bonuses are only available to players who have successfully completed the account registration and verification process.
• Each promotion may only be claimed once per eligible player, household, device, IP address, or payment method, unless otherwise stated.
• All bonus funds are subject to a wagering requirement before they or any associated winnings can be withdrawn. The applicable wagering multiplier and eligible games for each promotion are stated in the promotion-specific terms.
• Bonus funds expire after the period stated in the promotion terms. Expired bonus balances and any associated winnings are forfeited automatically.
• nustars reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice if nustars has reasonable grounds to suspect abuse or if a technical error has occurred.

Systematic exploitation of bonus offers, including but not limited to the use of multiple accounts, coordinated play designed to extract bonus value without genuine gaming risk, or exploitation of technical errors, constitutes bonus abuse and will result in the forfeiture of all bonus balances and associated winnings, and may result in permanent account suspension.

All bets placed on the nustars platform are subject to the specific game rules applicable to each game title or event. In addition, the following general betting rules apply across the platform:

• A bet is considered final and binding once it has been accepted and confirmed by the nustars system. Players may not cancel or modify a bet after it has been confirmed.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface. nustars reserves the right to adjust these limits at any time.
• In the event of a disconnection or technical error during a game session, nustars will endeavour to reconstruct the game state from server logs. The outcome determined by nustars' servers will be deemed final in all cases of dispute.
• Bets placed using funds obtained through fraudulent means, including unauthorised payment method use, will be declared void, and any associated winnings will be forfeited.
• nustars reserves the right to void bets at its discretion in cases of obvious pricing errors, system malfunctions, or demonstrated bad-faith wagering behaviour.

Game outcomes on nustars are determined by certified Random Number Generator (RNG) systems for digital games, and by physical equipment operated by trained live dealers for live casino titles. nustars does not manipulate game outcomes in any way.

The following activities are strictly prohibited on the nustars platform and will result in immediate account suspension, forfeiture of balances, and may be reported to the relevant Philippine authorities:

• Using automated betting software, bots, scripts, or any artificial intelligence tools to interact with games or place bets.
• Collusion with other players, including chip dumping, coordinated wagering, or any form of team play designed to give an unfair advantage.
• Match fixing, spot fixing, or exploiting insider information in relation to sports betting markets.
• Attempting to access, probe, or reverse-engineer nustars' systems, servers, or software infrastructure.
• Using the nustars platform to launder money or conduct any transaction related to illegal activity.
• Providing false, misleading, or fraudulent information during registration or verification.
• Attempting to exploit software bugs, glitches, or errors for financial gain. Any winnings obtained through such exploitation are void and will be forfeited.
• Harassing, threatening, or abusing nustars staff or other players through any communication channel.

All content on the nustars platform — including but not limited to the nustars name and logo, website design, graphics, game interfaces, software, text, and promotional materials — is the exclusive intellectual property of nustars or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the nustars platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or create derivative works from any nustars content without express written permission.
• Use any nustars trademark, logo, or branding in any manner that suggests endorsement or affiliation without prior written authorisation.
• Frame or mirror any portion of the nustars website on any other site or platform.
• Scrape, harvest, or systematically extract data or content from the nustars platform by automated means.

Any unauthorised use of nustars intellectual property constitutes a breach of these Terms and may also constitute an infringement of applicable Philippine and international intellectual property laws.

To the maximum extent permitted by applicable Philippine law, nustars shall not be liable for any of the following:

• Any financial losses incurred as a result of gambling on the nustars platform, whether from ordinary play or technical error.
• Loss of data, business interruption, or any indirect, incidental, special, or consequential damages arising out of your use of nustars Services.
• Interruptions in service caused by scheduled or emergency maintenance, third-party provider outages, telecommunications failures, or events of force majeure including natural disasters, government actions, or civil disturbances.
• Delays in deposit crediting or withdrawal processing caused by third-party payment processors, including GCash, Maya, BPI, BDO, Metrobank, or any other payment partner.
• Any loss resulting from your failure to safeguard your account credentials or your failure to notify nustars of a security breach in a timely manner.

The nustars platform and all Services are provided on an "as is" and "as available" basis. nustars makes no warranty, express or implied, regarding the uninterrupted availability of the platform, the fitness of any game for a particular purpose, or the accuracy of any odds or game information displayed.

Nothing in these Terms shall operate to exclude or limit nustars' liability for death or personal injury caused by its negligence, or for fraud, to the extent such exclusion is prohibited by Philippine law.

nustars is committed to promoting responsible gambling practices among all Filipino players. The platform provides the following tools, all of which are accessible free of charge directly from your account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period.
• Session Time Reminders: Configure alerts that notify you when you have been playing for a specified duration.
• Cooling-Off Period: Take a temporary break from the platform for a defined period ranging from 24 hours to 6 weeks.
• Self-Exclusion: Permanently or indefinitely exclude yourself from nustars. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Check: Periodic on-screen prompts that display your session duration and net position.

If you believe that your gambling behaviour is negatively impacting your finances, relationships, or mental wellbeing, we strongly encourage you to use one of the tools above or to contact nustars support for assistance. Gambling should always remain a form of entertainment — never a means to recover financial losses or solve personal problems.

In line with Philippine regulations and PAGCOR-aligned operational standards, nustars strictly enforces the 21+ age requirement for all players and reserves the right to request proof of age at any time without prior notice.

nustars collects, processes, and stores your personal data in accordance with its Privacy Policy, which forms part of these Terms and is incorporated herein by reference. By registering a nustars account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

nustars collects personal data including but not limited to your full name, date of birth, contact details, payment information, and gaming history for the following purposes:

• Account registration, verification, and management.
• Processing deposits, withdrawals, and other financial transactions.
• Compliance with anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Prevention of fraud, underage gambling, and prohibited conduct.
• Personalisation of the gaming experience and delivery of relevant promotional communications where you have consented to receive them.

nustars does not sell your personal data to third parties. Data may be shared with regulated third-party service providers (including payment processors and game suppliers) solely to the extent necessary to provide the Services. All data processing activities are conducted in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

You may request the closure of your nustars account at any time by contacting nustars support. Upon closure, any remaining real-money balance (net of any pending bonus wagering requirements) will be returned to your verified withdrawal method, subject to standard verification procedures.

nustars reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms.
• Provision of false, misleading, or fraudulent information during registration or at any subsequent time.
• Failure to satisfy age verification or KYC requirements.
• Suspected fraudulent, abusive, or criminal activity conducted through or in connection with your account.
• Action required by a regulatory authority, law enforcement body, or court order.
• Inactivity — accounts that have recorded no login or transaction activity for a period of 12 consecutive months may be classified as dormant and subject to administrative fees or closure, in accordance with nustars' dormant account policy as communicated to you separately.

Upon termination for cause, nustars reserves the right to withhold any balance pending investigation. Where termination is found to result from a material breach by you, nustars may forfeit any remaining balance to offset costs, losses, or damages incurred as a result of your conduct.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines for the resolution of any dispute arising out of or in connection with these Terms or the nustars Services, without prejudice to nustars' right to seek urgent injunctive or other equitable relief in any jurisdiction.

In the event of any conflict between these Terms and any applicable Philippine law or regulation, the applicable Philippine law or regulation shall prevail to the extent of the conflict, and the remaining provisions of these Terms shall continue in full force and effect.

nustars reserves the right to amend, modify, update, or replace these Terms at any time. When material changes are made, nustars will provide reasonable notice to registered players via email, an on-platform notification, or a prominent notice on the nustars website, as appropriate to the nature of the change.

The most current version of these Terms will always be available on the nustars website. The "Last updated" date at the top of this document reflects the date of the most recent revision. Your continued use of the nustars platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree to the amended Terms, you must stop using the nustars platform and may request account closure in accordance with Section 14 of these Terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the nustars Services, please contact the nustars support team through any of the following channels:

• Live Chat: Available 24/7 directly within your nustars account dashboard.
• Email: [email protected] (plain text — not a clickable link)

nustars aims to respond to all written enquiries within 24 hours on business days. For urgent account security matters, please use the 24/7 live chat channel for the fastest response.

nustars' registered support operations are based in the Philippines and support is provided in English. Filipino-language (Tagalog) support is available upon request during live chat sessions.